- Terms & Conditions
Terms & Conditions
We reserve the right to change these Terms and conditions at any time. Any such changes will be deemed to have taken effect when posted on www.orp.com.kw (see date at the top) and it is your responsibility to read the Terms on each occasion you use www.orp.com.kw. By accessing www.orp.com.kw, registering an Account or using the Services offered by ORP on the Website, you agree to be bound by the Terms. If you do not agree with all or any of the Terms, your sole recourse is to discontinue your use of www.orp.com.kw.
2. Account and Registered User
2.1 In order to access certain functions of the Service, including the ability to order and purchase Products, you must register and create an account on www.orp.com.kw, secured by a password (the “Account”). Any Account so created is personal and exclusive to you and is non-transferable to any third party.
2.2 If you register and create an Account, you are a “Registered User”. To be a Registered User, you must be 21 years of age and must provide true and accurate information (including your name, date of birth, e-mail address and other details) as requested during the Account creation process. Subject to applicable law, as a parent or guardian of a minor aged between 18 and 21, you may permit such minor to use your Account, on the basis that you remain fully liable for use of the Account and for any use of the Service by such minor through your Account. We may carry out further checks to verify your age with a registered credit reference (or similar) agency and, if we are unable to verify you are over 21 years, we may cancel your order.
2.3 By registering at and using www.orp.com.kw, you warrant that the information provided by you in the course of the registration process is true and accurate and you undertake to ensure that such information is kept updated. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account. In the event that you have any concerns regarding your Account or become aware of any misuse then you must inform us immediately (see Contact Us for more information and contact details).
3. Order process
3.1 As a Registered User, you may order Products through the Service. If a payment is applicable to your order for a Product, you agree to pay the full amount for that Product as indicated during the order process, including shipping costs or other charges that may be applicable to such order. You may see our Payment and delivery terms below. All orders that you place on www.orp.com.kw will be subject to acceptance in accordance with these Terms.
3.2 The “confirmation” stage sets out the final details of your order. Following that, we will send to you an order acknowledgement e-mail, detailing the Products you have ordered. You may note that this e-mail is not an order confirmation or order acceptance by us.
3.3 After acceptance of your order, completion of the contract between you and us will take place on dispatch of the Products ordered to you if you have paid through your Card or at the delivery of Products at your address, however subject to our receiving full payment for the Products, unless we have notified you that we do not accept your order or you have cancelled it (refer to Returns section for details).
3.4 We may not retain details of your order for you to subsequently access on www.orp.com.kw. Therefore, we suggest that you print these Terms and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, you may Contact Us by email@example.com or you may call our customer service 2491 0300.
3.5 From time to time there may be errors in the pricing of the Products that appear on the Website or during the order process. There may also be errors in transmission resulting in interruption of your purchase. ORP will in good faith try to resolve any issues that may arise as a result of such errors. You agree to cooperate with ORP to resolve such issues, and you agree that ORP shall have full discretion to determine the appropriate resolution in such cases.
4.1 We accept cash or Card payment on delivery of the Products, subject to the conditions mentioned at Section 5 below. Products are supplied subject to availability. In the event that we are unable to supply the Products, we will inform you as soon as possible and a full refund will be given where you have already paid for the Products.
4.2 The price you pay for the Products ordered is the price displayed on www.orp.com.kw at the time we receive your order, subject to the following exceptions. While we try to ensure that all prices of the Products on www.orp.com.kw are mentioned accurately, it is possible that errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling such order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the Products, you will receive a full refund.
4.3 Risk of loss or damage and Title to any Products you order on www.orp.com.kw shall pass to you on delivery of the Products at the address provided with your confirmed order or on the date of first attempted delivery by us, however subject to us having received full payment for the Products.
4.4 All prices are shown in Kuwaiti Dinar (KD) and include taxes (if applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Home Delivery Information and Delivery & Installation for further details including delivery charges).
5. Payment on Delivery
As mentioned at Section 4.1 above, we also offer our Registered Users the option to pay for the Products ordered, either by cash or Card upon delivery at their address, should they opt for such service during the placement of order/checkout. However, any such payment on delivery shall be subject to the following:
5.1 Cash is to be presented to our authorized customer service representative for collection on the spot prior to receiving delivery of the Products ordered. Our customer service representative will also carry a mobile payment terminal for you to make payment by Card (KNet, Visa/Mastercard).
5.2 Upon receipt of full payment, the customer service representative will hand over the Products with the invoice and the delivery note.
5.3 It may be noted that we do not accept payments by cheque or gift vouchers or discount coupons in place of cash or Card when using Payment on Delivery option (Discount Coupons if applicable, should be applied prior to checkout).
5.4 To ensure prompt and timely delivery, the customer will be contacted at least 30 minutes prior to delivery.
5.5 Ordered Products cannot be withheld by the customer on credit. Payment for the Products ordered is to be made at delivery. It may be noted that the person taking delivery of the Products should be the Registered User who had ordered the Products or his/her authorized person, providing adequate proof of such authorization.
5.6 In the event where you are not at home or at the specified location for order delivery, the customer service representative will wait at the address mentioned for a grace period of one hour with your ordered Products. Inability to establish contact during that time will prompt him to depart and a call will be made again later in the day. Should that fail, the order will be returned for another attempt on the following day.
5.7 In case our customer service representatives are unable to reach the customer within 24 hours of placing the order; it will automatically be deemed as cancelled.
5.8 Payment on Delivery option is not available for all Products and Products covered under the Pre-Order category, but is available for select Products as can be seen on the Website during your purchase of Products.
6. Intellectual Property
6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of www.orp.com.kw shall remain at all times vested in us or our licensors. You are permitted to use this material and/or content only as expressly authorized by our licensors or us.
6.2 All Product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g., all capital letters), (collectively, “Marks”) are trademarks owned by or licensed to ORP, unless otherwise noted. The Marks on www.orp.com.kw are variously protected by the laws of the State of Kuwait and other countries. Use of any of these Marks may not be made without the prior written consent of ORP, except for the sole purpose of identifying the Products or Services originating from ORP.
6.3 You acknowledge and agree that the material and content shown at www.orp.com.kw is made available for your personal non-commercial use only and that you may download such material and content only for the purpose of using this Website. You further acknowledge that any other use of the material and content of www.orp.com.kw is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
6.4 The Website may provide the opportunity for Registered Users to post reviews and other comments, questions, suggestions, or other information (“User Content”) on www.orp.com.kw. You warrant that any such User Content submitted by you to www.orp.com.kw is original (and does not infringe the copyright of others), and you hereby grant ORP a perpetual, irrevocable, non-exclusive, royalty free license to use such User Content so submitted, without any further recourse to you, and you hereby waive all rights in such User Content. You agree that you will not post any content that is contrary to public moral or is defamatory, inflammatory, that infringes copyright, or that may otherwise breach common decency or be contrary to law.
6.5 ORP has the right but not the obligation to monitor and edit or remove any activity or User Content, and takes no responsibility and assumes no liability for any User Content posted by you or content posted by any third party.
7. Liability and Indemnity
7.1 ORP does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delay, omissions, interruption, and/or inaccuracies in materials or Service available through www.orp.com.kw.
7.2 ORP makes no representation or warranties about the accuracy, completeness, timeliness, reliability, or non-infringement of any content on the Website or Services available through it.
7.3 Although ORP takes reasonable steps to prevent the introduction of viruses, worms or other malicious code to www.orp.com.kw, ORP does not represent or warrant that the Website, or the Service or Products or materials that may be made available through www.orp.com.kw are free from such destructive features. ORP is not liable for any damages or harm attributable to such features or arising directly or indirectly from such features.
7.4 In no event shall ORP be liable to you or to any third party for any direct, incidental, indirect, special or consequential losses, damages whatsoever (including, but not limited to, lost profits, business interruption, loss of programs or other data on your information system), even if ORP has been advised, knew, or should have known of the possibility of such damages, arising out of or related to: (i) your use of or reliance on www.orp.com.kw, any information, hyperlinks or content contained therein, or Services included on or otherwise made available to you through www.orp.com.kw; (ii) your provision of information, personal or otherwise, to ORP; (iii) the provision of Services by ORP; or (iv) acts or negligence on the part of ORP, its agents or employees.
7.5 TO THE FULLEST EXTENT PERMITTED BY LAW, ORP DISCLAIMS AND EXCLUDES ALL WARRANTIES AND REPRESENTATIONS, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE WEBSITE OR ORP’S SERVICES, OR WITH RESPECT TO THE ACCURACY, CURRENCY OR COMPLETENESS OF THE INFORMATION PROVIDED BY ORP, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILTY OR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF A PATENT, TRADEMARK OR OTHER INTELLECTUAL PROPERTY RIGHT. THE WEBSITE, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, INFORMATION AND LINKS CONTAINED THEREIN, IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY THAT IT WILL BE UNINTERRUPTED OR ERROR FREE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
7.6 Notwithstanding anything herein to the contrary, ORP’s aggregate liability (whether in contract, tort or otherwise) for any loss or damage that you may incur on any account whatsoever, arising out of your use of the Website, shall be limited to a sum equal to the amount paid or payable by you for the Product(s) in respect of one incident or series of incidents attributable to the same cause.
7.7 We will take all reasonable precautions to keep the details of your order, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If you use www.orp.com.kw, you are responsible for maintaining the confidentiality of your Account and its password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password. www.orp.com.kw is not intended for selling Products to children, but only to adults who can purchase with a Card or other permitted payment method. If you are under 21 years of age you can use www.orp.com.kw only with the permission and involvement of your parent or guardian, subject to applicable law.
7.8. ORP reserves the right to refuse Service, terminate Accounts, remove or edit content, or cancel orders anytime at their sole discretion.
7.9 By using www.orp.com.kw and/or the Service, you agree, to the fullest extent permitted by law, to indemnify and hold ORP, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your use of www.orp.com.kw or the Service, your non-compliance with applicable law or regulations in the jurisdiction in which you are accessing www.orp.com.kw or the Service, or any action taken by ORP as part of its investigation of a suspected violation of these Terms or as a result of it’s finding or decision that a violation of these Terms has occurred.
8. Miscellaneous Provisions
8.1 Your use of the Website and the contract between you and ORP shall be governed by the law of Kuwait, without regard to the conflict of law rules and any dispute between you and ORP will be resolved exclusively in the courts of Kuwait.
8.2 We have selected the Products on the basis that they will be used for personal use only. If you are planning to use them for business purposes you are advised to make sure that you are covered by a proper insurance plan. Where you decide to use the Products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Products shall be limited to the replacement value of the Product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of Products for business purposes, nor do we accept liability for loss of use of the Product, nor any loss over and above the cost of the Products in the event of a claim for breach of warranty or condition.
8.3 ORP shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused by events of Force Majeure and/or caused, whether directly or indirectly, by circumstances beyond its reasonable control. For the avoidance of any doubt, Force Majeure events shall, without being limited, mean and include events of war, riots, civil war, rebellion, earthquake, cyclones, flood or any other natural physical disaster and/or acts of God.
8.4 Any links or references to other Internet sites (“hyperlinks”) contained on www.orp.com.kw are provided by ORP merely as a convenience to users of www.orp.com.kw, and ORP is not responsible for the content or operation of any such linked Internet sites. Any hyperlinks to such linked Internet sites should no way be construed as an endorsement, representation or promotion by ORP as to the content, representation, accuracy, products or services found or otherwise described in such linked Internet sites. Use of those linked Internet sites/hyperlinks is done at your own risk and cost.
8.5 No delay or failure by ORP to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of ORP.
8.10 These Terms including the documents or other sources referred to in these Terms supersede all prior representations, understandings and agreements between you and ORP relating to the use of www.orp.com.kw (including the use of Services and/or order of Products) and sets forth the entire agreement and understanding between you and ORP for your use of www.orp.com.kw.
8.11 When you visit www.orp.com.kw or send e-mail to us, you are communicating with us electronically. You consent to receive communication from us electronically. We may communicate with you by e-mail or by posting notices on www.orp.com.kw. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.
9. Discount Coupons
As part of our promotional activities, we may issue Discount Coupons to our Registered Users from time to time, which can be redeemed by the Registered Users, subject to the following;
9.1Discount Coupons distributed by us, if any, are redeemable only at www.orp.com.kw, unless stated otherwise.
9.2 Discount Coupons are valid during the promotional periods for which they are issued.
9.3 Discount Coupons are valid from their date of issue until the mentioned expiry date.
9.4 Discount Coupons if being used for online ordering, must be used prior to checkout.
9.5 It may be noted that a Discount Coupon cannot be used twice or partially used or exchanged for shopping credit.
9.6 Only one Discount Coupon can be used per order. However, it may be noted that multiple Product purchases using one Discount Coupon is allowed.
9.7 All Discount Coupons issued are valid for use in Kuwait only.
9.8 We reserve the right to exclude without any advance notice, the use of Discount Coupons on special limited-time promotions that we offer on the Website from time to time.
We are committed to selling high quality Products that we hope you enjoy using. Nonetheless we also know that, for one reason or another, there may be occasions when you need to exchange or return something you have bought. You must therefore make sure that you check your Products carefully at the time of delivery before they are used or installed. We also recommend that you keep your delivery receipt and copy of your order, which is accessible from your online profile at www.orp.com.kw, as proof of purchase in the event of any after-sales queries. Products purchased can be returned or exchanged within fourteen (14) days from the purchase date, subject to the conditions of this Section 10.
All sizes and measurements of the Products are approximate but we do try to make sure that they are as accurate as possible. It may be occasionally possible that the Product specification from the manufacturer may change or we may have trouble with the supply of certain Products and may therefore supply a substitute of the same or better quality at the same price. If you are not satisfied with the replacement or substitute, you can return such Products in accordance with the conditions of this Section 13 or opt for either gift coupons or an exchange Product for the amount you had initially paid.
If you change your decision within fourteen (14) days from the date of the purchase of the Products, we may accept return of such Products or allow their replacement, subject to the following terms and conditions:
All Products we sell are covered by our fourteen (14) day Returns
If you would like to return something we have delivered or in process of delivery within the fourteen (14) day window, you may contact our Customer Service Center by clicking here and we will collect it free, if delivered. Your order number will count as your receipt.
We accept return of the Products purchased by you or replace them, provided they are in good condition, saleable and merchantable. If the purchased Products– because of their nature or the way they are packaged or wrapped- can never be reinstituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement unless for a manufacturing defect that was not apparent to you upon purchasing and unless you have been informed of and accepted such defect.
The Products to be returned or replaced do have a defect, do not comply with the specifications applicable at Kuwait, or if the existing defect cannot be made good without affecting the quality of such Products. If the quality of the Products will not be compromised, we may have the right to reject replacement or return of such Products.
Products can be replaced or returned if they are not genuine or are counterfeit. It may be noted that we do not charge any extra fee for the return or replacement of Products.
We may have the right of not accepting the return or replacement of Products, if they were sold during special promotions and/or sales.
We have the right not to replace or return specific Products like watches, food items, undergarments etc. that come in contact with skin, unless for manufacturing defects or non-compliance with the prescribed specifications or standards or if the Product sold is different from the Product paid for by you. In such cases, we may provide alternative Products unless we agree otherwise with you.
You may also note that refunds made on Knet, MasterCard or Visa may take up to 4-6 weeks.
11. Warranty Terms & Conditions
All Products purchased from www.orp.com.kw will be covered with direct from supplier’s warranty.
Any failure or break down of Products: The Warranty does not cover repairs caused by misuse, improper installation, breakage, and spillage of liquids, and other repairs arranged outside the authorized service center.
We shall not be responsible for any of your/customer’s misuse or illegal use including resale or export to embargoed countries of any Products, their spare parts or technical documents. Notwithstanding the foregoing, you/ the customer specifically agree that Products purchased from the Website will not be used for activities related to designing, developing, producing or usage of nuclear weapons or weapons of mass destruction. You/customer agree not to sell, lease, or otherwise transfer Product(s) to end-users engaged in these activities and shall be liable for any such activity. We assume no liability whatsoever nor provide any warranty support or service in respect of a Product which has been exported/ used in violation of this provision.
Standard terms & disclaimers
The warranty terms do not include the following:
Our service liability under this warranty is strictly limited to the repair or replacement of parts, at our sole discretion, as deemed appropriate and we shall not be liable for any direct or indirect, special or consequential loss, damage, costs, expenses or other claim (whether caused by negligence of service, its agents or authorized dealers or otherwise) or any contingent or resulting liability arising out of or in connection with any failed or defective parts.
NOTE: Any out of warranty work is guaranteed for a period of four months after it has been returned to you, for the same failure that was repaired.
Products with manufacturing defects are not repaired, they are replaced.
Generally, we return Products after servicing within 3 working days.
You have the right to replace the Product in case of manufacturing defect that cannot be repaired during warranty period. The exchange must be confirmed with a Technical Report provided by ORP service center.
12. Home Delivery Information
Once you find the Products you would like to purchase on www.orp.com.kw, add them to your shopping cart and go through our quick and easy payment process (checkout). You will find that we deliver anywhere in Kuwait.
Exact delivery time will depend on the accuracy of the delivery address details you provide. We normally deliver the purchased Products within 48 hours from the time of order placement (checkout)including but not limited to air-conditioners and home furnishing Products. We make every effort to deliver Products within the estimated delivery time, however, occasional delays are possible due to unforeseen circumstances. ORP shall be under no liability for any delay or failure to deliver the Products within the estimated delivery time. You will have the opportunity to review, change, update, or add delivery address details every time you place an order (checkout). You can also specify a different delivery address while ordering and have your order delivered to your workplace, or a friend’s delivery address.
We ensure that Products purchased from us through the Website which require Delivery & Installation (click here to see list of goods not covered under Delivery & Installation) will be delivered within 48 hours of purchase. We take full responsibility for any manufacturing defects identified and/or any genuine complaints that you may have for up to fourteen (14) days after the date of purchase.
13. Delivery Address
Products ordered from www.orp.com.kw can be delivered only in Kuwait. We currently cannot deliver to any other location. All goods must be signed for by an adult; aged 21 years or over, on delivery. You must ensure that you give the correct delivery address when printing the invoice that will enable prompt and timely delivery to you and other customers.
Therefore, do ensure that you provide the following information:
Contact person Number
14. Change in Delivery Address
If there is a change in the delivery address after your invoice has been made, we cannot accept a direct phone instruction due to security reasons, you may contact our Customer Service Center by clicking here.
15. Delivery Confirmation
We like to keep you informed of the status and time of your delivery. We will try to contact you before scheduling delivery to provide you information on delivery timings. We use our best efforts to accommodate your preferred delivery timings and date. However, you may note that such timings are for indicative purposes. The actual time of delivery may vary due to various uncontrollable delays that may occur.